FAQs

  1. Shipping

  2. What are the delivery times?

  3. International orders are typically delivered within 5 to 7 business days, excluding weekends and holidays, depending on availability.

  4. Which countries do you ship to?

  5. We offer international shipping to most countries worldwide.

  6. How can I track my order?

  7. Once your order has shipped, you will receive a tracking number via email, allowing you to track your package.

  8. What are the shipping costs?

  9. Shipping costs are calculated at checkout based on your location and the weight of your order.

Returns & Exchanges

  1. What is your return policy?

  2. We accept returns within 14 days of receiving your order, provided the items are unworn and in their original condition.

  3. How do I request a return or exchange?

  4. To request a return or exchange, please contact our customer service team with your order number and details of the item(s) you wish to return.

  5. How long does it take to process a refund?

  6. Refunds are processed within 5 to 10 business days once we receive and inspect the returned items.

  7. Do you offer exchanges?

  8. Yes, we offer exchanges for different sizes or colors. Contact customer service to initiate the process.

Payments

  1. What payment methods do you accept?

  2. We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Shopify Payments.

  3. Do you offer installment payment options?

  4. Yes, we offer installment payment options in select regions. Please check at checkout for available options.

  5. Can I use multiple payment methods for one order?

  6. Unfortunately, we do not allow multiple payment methods for a single order.

Products

  1. Are your products ethically made?

  2. Yes, we are committed to ethical production and ensure that all of our products are made under fair labor practices.

  3. How do I know which size to choose?

  4. We provide a detailed size guide on each product page to help you choose the correct size.

  5. Do you restock sold-out items?

  6. Restocks vary depending on the product. Sign up for notifications on the product page to be alerted when an item is back in stock.